Shipping & Returns
Shipping within the continental U.S.
- Free shipping on orders of $75 or more. The $75 is calculated after discounts and promotions.
- USPS Ground Advantage: $7.95 on orders under $75.
- UPS Ground: $10.99.
- UPS 2nd Day Air: $29.99.
Most orders ship USPS Ground Advantage. Oversized or higher-value items may ship UPS or FedEx Ground. If you prefer UPS, choose a UPS option at checkout.
When your order ships
- Orders placed by 1:00 pm Mountain Time on a business day usually ship the same day. Orders placed later ship the next business day.
- We also ship USPS orders on Saturdays. Carriers don't pick up on Sundays or federal holidays.
- Ground shipments usually arrive in 3 to 10 business days, depending on where you are. UPS 2nd Day Air arrives two business days after it ships.
Holiday shipping
Carriers slow down in December. See our Holiday Shipping Deadlines page for the last day to order for delivery by Christmas.
Alaska and Hawaii
Orders ship USPS Priority Mail or UPS. Rates are calculated at checkout, and transit times vary by location.
Canada and international
- Orders ship by USPS international services. The service depends on destination, weight, and value.
- Import duties, taxes, and customs fees are the responsibility of the recipient.
- Delivery time depends on the destination and on customs processing.
Tracking, lost, and damaged packages
You'll get an email with tracking when your order ships. If your package arrives damaged, or tracking hasn't moved in 7 days, contact us at orders@flyfishsd.com or 605-341-2450. We'll handle the carrier claim and make it right.
Returns
- We accept returns within 30 days of purchase.
- Items must be new, unused, and in their original packaging for a full refund. Items that show use (worn, fished, or damaged) and can't be sold as new will be sent back to you.
- To start a return, contact us with your order number and we'll send instructions.
- Please pack returns carefully so they aren't damaged in transit.
- Items covered by a manufacturer's repair warranty should be sent directly to the manufacturer.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery. Please include:
- Your order number.
- Clear photos of the outer box, the packing materials, the shipping label, and the item, showing the problem.
Keep all packaging until we confirm next steps. We'll replace or refund the affected items, and if a carrier claim is needed, we'll handle it.
Exchanges
The fastest way to get the right item is to place a new order for it and return the original for a refund.
- If the exchange is due to our error or a carrier problem, we'll send a prepaid return label.
- If the exchange is for a preference, such as size or color, return shipping is your responsibility.
Refunds
- Refunds go back to your original payment method.
- Once we receive and inspect your return, we process the refund within 2 to 3 business days. Your bank may take another 3 to 5 business days to post it.
- Original shipping charges are non-refundable unless the return is due to our error or a carrier problem.
Gift cards and promotions
- Gift cards can't be returned or exchanged for cash.
- If an order earned a free promotional gift card and you return items from it, the gift card is canceled if unused. If it has been used, its value is deducted from your refund.
Questions
Dakota Angler & Outfitter, 1010 Jackson Blvd, Rapid City, SD 57702
orders@flyfishsd.com ยท 605-341-2450
