Shipping & Returns
Shipping within the continental U.S.
- Free shipping on orders of $75 or more. The $75 is calculated after discounts and promotions.
- USPS Ground Advantage: $7.95 on orders under $75.
- UPS Ground: $10.99.
- UPS 2nd Day Air: $29.99.
Most orders ship USPS Ground Advantage. Oversized or higher-value items may ship UPS or FedEx Ground. If you prefer UPS, choose a UPS option at checkout.
When your order ships
- Orders placed by 1:00 pm Mountain Time on a business day usually ship the same day. Orders placed later ship the next business day.
- We also ship USPS orders on Saturdays. Carriers don't pick up on Sundays or federal holidays.
- Ground shipments usually arrive in 3 to 10 business days, depending on where you are. UPS 2nd Day Air arrives two business days after it ships.
Holiday shipping
Carriers slow down in December. See our Holiday Shipping Deadlines page for the last day to order for delivery by Christmas.
Alaska and Hawaii
Orders ship USPS Priority Mail or UPS. Rates are calculated at checkout, and transit times vary by location.
Canada and international
- Orders ship by USPS international services. The service depends on destination, weight, and value.
- Import duties, taxes, and customs fees are the responsibility of the recipient.
- Delivery time depends on the destination and on customs processing.
Tracking, lost, and damaged packages
You'll get an email with tracking when your order ships. You can also sign in to your account anytime to see your orders and tracking. If your package arrives damaged, or tracking hasn't moved in 7 days, contact us at orders@flyfishsd.com or 605-341-2450. We'll handle the carrier claim and make it right.
Returns
- You can return items within 30 days of delivery.
- Items must be new, unused, and in their original packaging. Items that show use (worn, fished, or damaged) can't be sold as new and will be sent back to you.
- Any missing or damaged items will be deducted from your refund.
- To start a return, sign in to your account, open the order, and choose Request return. You can also contact us with your order number. We'll review your request and email you a return label once it's approved.
- Return shipping: if the return is our error or a carrier problem, the label is free. For other returns, we deduct $9.95 from your refund to cover the label.
- Final sale: items from our Close Outs collection are final sale and can't be returned. Manufacturer warranty still applies.
- Items covered by a manufacturer's repair warranty should be sent directly to the manufacturer.
Exchanges
- Free exchanges on waders, wading boots, and clothing for a different size. Choose "Exchange" as the reason and place an order for the new size. We'll send a free return label for the original.
- For everything else, including fly tying materials, return shipping is your responsibility. You can ship it back yourself, or we'll send a label and deduct $9.95 from your refund.
- Natural tying materials (feathers, fur, hair, hackle) vary in color and size from piece to piece and from photos. That's natural variation, not a defect.
Waders and wading boots
- Please try them on indoors, over socks, on a clean floor.
- Return them in the original box with the belt, tags, and all parts included.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery. Please include:
- Your order number.
- Clear photos of the outer box, the packing materials, the shipping label, and the item, showing the problem.
Keep all packaging until we confirm next steps. We'll replace or refund the affected items, and if a carrier claim is needed, we'll handle it.
Refunds
- Refunds go back to your original payment method.
- Once we receive and inspect your return, we process the refund within 2 to 3 business days. Your bank may take another 3 to 5 business days to post it.
- Original shipping charges are non-refundable unless the return is due to our error or a carrier problem.
Gift cards and promotions
- Gift cards can't be returned or exchanged for cash.
- If an order earned a free promotional gift card and you return items from it, the gift card is canceled if unused. If it has been used, its value is deducted from your refund.
Questions
Dakota Angler & Outfitter, 1010 Jackson Blvd, Rapid City, SD 57702
orders@flyfishsd.com ยท 605-341-2450
