Refund policy

Returns

We accept returns within 30 days of purchase.
Items must be new, unused, and in their original packaging for a full refund. Items that show use (worn, fished, or damaged) and can't be sold as new will be sent back to you.
To start a return, contact us with your order number and we'll send instructions.
Please pack returns carefully so they aren't damaged in transit.
Items covered by a manufacturer's repair warranty should be sent directly to the manufacturer.

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery. Please include:

Your order number.
Clear photos of the outer box, the packing materials, the shipping label, and the item, showing the problem.

Keep all packaging until we confirm next steps. We'll replace or refund the affected items, and if a carrier claim is needed, we'll handle it.

The fastest way to get the right item is to place a new order for it and return the original for a refund.

If the exchange is due to our error or a carrier problem, we'll send a prepaid return label.
If the exchange is for a preference, such as size or color, return shipping is your responsibility.

Refunds go back to your original payment method.
Once we receive and inspect your return, we process the refund within 2 to 3 business days. Your bank may take another 3 to 5 business days to post it.
Original shipping charges are non-refundable unless the return is due to our error or a carrier problem.

Gift cards can't be returned or exchanged for cash.
If an order earned a free promotional gift card and you return items from it, the gift card is canceled if unused. If it has been used, its value is deducted from your refund.

Dakota Angler & Outfitter, 1010 Jackson Blvd, Rapid City, SD 57702
orders@flyfishsd.com · 605-341-2450